Refund Policy

This policy defines when Voice Art may approve a refund and how an account holder can request one.

Conditions for Eligibility

A request may qualify only when both conditions below are satisfied:

• You submit it within 7 days of the initial purchase or first subscription charge.
• Paid features on the account remain substantially unused.

Approval is not automatic; Voice Art reviews the request against these conditions and the exclusions below.

Sending a Request

Email support@voiceart.app from or about the affected account. Include the account email and, if available, the order or receipt ID. You may add a brief reason, but it is optional.

After Approval

An approved refund goes back to the original payment method. Bank or card-issuer processing usually takes 5-10 business days.

Requests That Are Generally Excluded

Refunds are generally unavailable for:

• Accounts showing significant paid usage, such as high credit consumption or substantial generation volume.
• Subscription renewals requested after the 7-day window.
• One-time credit pack purchases, unless required by law.
• Accounts that violate our Terms of Service or abuse refund mechanisms.

Canceling a Subscription

You may cancel a subscription anytime to stop future renewals. Cancellation prevents later renewal charges but does not automatically refund prior charges.

Billing Disputes and Chargebacks

Contact support first when a billing issue occurs so we can try to resolve it. Unresolved chargebacks may lead to account restrictions while the matter is reviewed.

Rights Preserved by Law

Nothing in this policy reduces mandatory consumer rights provided by applicable law.

Questions about this policy can be sent to support@voiceart.app.